Frequently asked questions

We serve metro Atlanta within a 30-mile radius of ZIP 30305, which covers most of Fulton, DeKalb, Cobb, Gwinnett, Clayton, and parts of surrounding counties. You can confirm coverage on the Service Area page.

Create an account, choose the service you need, and pick a time window. If you have a requisition from your provider, upload it during checkout. We'll confirm by email and text.

Most visits take 15–25 minutes from arrival to departure, depending on the number of tubes and any add-on collections.

Yes. Once your phlebotomist starts their route to you, your patient portal shows a live tracking link with their ETA on a live map.

Lab testing is billed by the performing reference lab (Quest, Labcorp, Rupa, etc.) directly to your insurance when applicable. Our mobile collection fee is a separate concierge service and is paid at booking. See the Insurance Coverage guide for details.

Yes. HSA and FSA cards are accepted at checkout for eligible services and products.

The mobile draw fee is refundable if you cancel at least 12 hours before your appointment. Same-day cancellations are non-refundable but can be rescheduled once at no charge.

We route to Quest, Labcorp, Mayo Clinic Laboratories, Boston Heart, Natera, Guardant, Prometheus, Scipher, BillionToOne, and Rupa Health's specialty network, among others.

Routine panels typically return in 24–72 hours. Specialty and genomic panels can take 7–14 days depending on the assay. Your ordering provider receives results first and then releases them to you.

Only if your provider ordered a fasting panel (commonly lipids, glucose, insulin). Water, black coffee, and prescribed medications are usually fine — check with your provider if unsure.

It's an epigenetic test that measures your biological age, pace of aging, telomere length, and immune cell composition from a single blood draw. The kit is shipped to you and we can perform the collection during a mobile visit.

Elite Longevity pairs TruAge Complete with a Comprehensive Wellness Panel (CBC, CMP, lipids, vitamin D). The TruAge + TruHealth Bundle pairs TruAge Complete with the TruHealth biomarker report for a deeper longevity-focused readout.

Kit shipping is included in the product price. The mobile collection fee is charged separately at booking unless explicitly bundled.

We onboard providers through a short BAA and partner agreement. You get a provider workspace, branded patient booking, a resource library, and routing to all our lab partners. Visit the For Providers page or Contact us to start.

Yes. Provider workspaces support multiple staff seats with role-based access.